Shipping Policy

Hong Kong Sheng Da International Travel (Hong Kong) Limited ships clothing items to customers in the regions available at checkout. All orders are processed after payment verification. Shipping timelines depend on the destination and the carrier selected. Customers receive tracking information once the order has been dispatched. Hong Kong Sheng Da International Travel (Hong Kong) Limited does not guarantee specific delivery dates. Delivery times are standard and may vary due to factors outside the control of Hong Kong Sheng Da International Travel (Hong Kong) Limited.

Shipping costs are calculated at checkout based on the destination and the weight of the order. Hong Kong Sheng Da International Travel (Hong Kong) Limited does not offer expedited shipping options that promise delivery within a set number of days. Customers are responsible for providing an accurate shipping address. Hong Kong Sheng Da International Travel (Hong Kong) Limited is not responsible for orders shipped to incorrect addresses provided by the customer. International customers are responsible for any customs fees, duties, or taxes imposed by their local authorities. Hong Kong Sheng Da International Travel (Hong Kong) Limited does not calculate or collect these fees at checkout.

Returns Policy

Hong Kong Sheng Da International Travel (Hong Kong) Limited offers a strict 14-day no-reason refund policy. You may return any eligible clothing item within 14 days of receiving your order for a refund. The 14-day period begins on the date you receive the item. To be eligible, items must be unused, unworn, and in original packaging with all tags attached. Hong Kong Sheng Da International Travel (Hong Kong) Limited does not accept returns after the 14-day period expires. The buyer completely bears the return shipping costs. Hong Kong Sheng Da International Travel (Hong Kong) Limited does not provide prepaid return labels and does not reimburse return shipping fees. Original shipping costs are non-refundable. Returns must be postmarked within 14 days of receiving your order. The date of receipt is determined by the carrier's tracking information. Hong Kong Sheng Da International Travel (Hong Kong) Limited uses this date to verify the return window.

Return Process

Follow these steps to return an item to Hong Kong Sheng Da International Travel (Hong Kong) Limited:

1. Contact Hong Kong Sheng Da International Travel (Hong Kong) Limited at [email protected] within 14 days of receiving your order. Provide your order number and the reason for return. For no-reason returns, state that you are returning the item without a specific defect.

2. Hong Kong Sheng Da International Travel (Hong Kong) Limited will review your request and provide a return authorization. Do not ship items without a return authorization. Unauthorized returns will be refused.

3. Pack the item securely in its original packaging. Include all accessories, tags, and documentation. The item must be unused and in the same condition as received. Write the return authorization number on the outside of the package.

4. Ship the package to the following recipient and address: The recipient must be Hong Kong Sheng Da International Travel (Hong Kong) Limited, the contact phone is +852 4763 3536, and the specific return address is BLK E1 3/F HANG FUNG INDUSTRIAL BUILDING PHASE 1 2G HOK YUEN STREET KL.

5. Obtain a tracking number from your carrier. Hong Kong Sheng Da International Travel (Hong Kong) Limited is not responsible for returns lost or damaged in transit. You must provide the tracking number to Hong Kong Sheng Da International Travel (Hong Kong) Limited via email.

6. Hong Kong Sheng Da International Travel (Hong Kong) Limited will inspect the returned item after receipt. If the item meets the return conditions, Hong Kong Sheng Da International Travel (Hong Kong) Limited will process the refund.

7. After Hong Kong Sheng Da International Travel (Hong Kong) Limited receives the return, inspection takes place. Hong Kong Sheng Da International Travel (Hong Kong) Limited will notify you via email if the return is approved or rejected. If rejected, Hong Kong Sheng Da International Travel (Hong Kong) Limited will ship the item back to you at your expense.

Refund Timing

Refund arrival time is at least 14 days from the date Hong Kong Sheng Da International Travel (Hong Kong) Limited approves the return. This 14-day period is the minimum. In many cases, the refund may take longer. The refund is issued to the original payment method. Hong Kong Sheng Da International Travel (Hong Kong) Limited does not offer store credit or cash refunds unless required by law. Refunds are processed in the order they are received. Hong Kong Sheng Da International Travel (Hong Kong) Limited does not expedite refunds for any reason. The 14-day minimum applies to all refund methods except where local laws require a longer period for PayPal refunds.

PayPal refunds take at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. If you paid via PayPal, you acknowledge that the refund may take up to 30 days depending on your jurisdiction. Hong Kong Sheng Da International Travel (Hong Kong) Limited will initiate the PayPal refund within the required timeframe, but the actual arrival in your PayPal account depends on PayPal and your local regulations.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the Terms of Service. If you receive a damaged or defective clothing item, contact Hong Kong Sheng Da International Travel (Hong Kong) Limited at [email protected] within 7 days of receipt. Provide your order number, a description of the damage or defect, and photographs of the item and its packaging. Claims submitted after 7 days will be denied. Hong Kong Sheng Da International Travel (Hong Kong) Limited will review the claim and may offer a replacement or refund. The buyer bears return shipping costs for damaged or defective items unless Hong Kong Sheng Da International Travel (Hong Kong) Limited determines otherwise in writing. For damaged or defective items, Hong Kong Sheng Da International Travel (Hong Kong) Limited may require you to return the item before issuing a replacement or refund. The 7-day claim period is strict. Hong Kong Sheng Da International Travel (Hong Kong) Limited does not accept late claims.

Non-Returnable Conditions

Items must be unused and in original packaging. Items that are worn, washed, altered, damaged by the customer, or missing tags are not eligible for return. Hong Kong Sheng Da International Travel (Hong Kong) Limited does not accept returns for items that do not meet these conditions. No specific product categories are excluded beyond these general conditions. All clothing items are subject to the same return policy.

Contact Information

For questions about shipping and returns, contact Hong Kong Sheng Da International Travel (Hong Kong) Limited at [email protected]. You may also write to BLK E1 3/F HANG FUNG INDUSTRIAL BUILDING PHASE 1 2G HOK YUEN STREET KL or call +852 4763 3536. The website is bvxablouse.com.